Sometimes we have issues with software / hardware and that’s unfortunate but by lodging a ticket correctly we can achieve a favourable outcome quickly.
Information is key, so please fill out the fields with as much detail as you can so that we can resolve your issues.
How to log a ticket via the Kynection Support Portal
- Go to URL https://support.kynection.com
- Click Submit a request, you can complete this process whilst logged in or not.
- Select the Issue type that best fits your support requirements
- Once the Issue type is selected all relevant fields will display. Please make sure to select the correct request type to ensure a prompt response and as much information is shared with our support team to ensure a prompt resolution.
- Once all data is provided click Submit to log the ticket.
Document Version: KIM-Manual-01-V2