This guide provides detailed instructions on how to efficiently handle faults being raised during a service for immediate action in Kynections Asset M&S Module. Follow these steps to see the new streamlined process and productivity improvements.
1. Currently on a Service that has a Service Form configured
We are currently on a In Progress Service that has a Service Form configured.
2. Click "Create Repair Form"
Click on Create Repair Form to continue.
3. Mark a Question as Fail to start fault process
Now we are going through the Service Form. If we mark an item as Fail - this will start the Fault creation process. Mark a question as Fail to continue.
4. New Action Now button
Now when a Fault is raised from a Service Form - there is the Action Now option underneath the Sub-Fault option. Once the Sub-Fault and any other mandatory information is entered - this will allow the user to progress the Fault from Draft to In Progress and work to closeout the Fault as a part of the Service.
5. Fill in Sub-Fault information
Enter the Sub-Fault information as required.
6. Click "Action Now"
With the information entered - select Action Now.
7. Click Ok
When Action Now is pressed - the user will be prompted to confirm that they want to continue with actioning the Fault now and will be taken to the Fault which will be In Progress. Click ok to continue.
8. Taken to action Fault raised from Service Form
Now that we are on the fault and it is In Progress - we can fill in the applicable information on the Fault and Complete it as required.
9. Click "Complete Repair"
When all information has been entered on the Fault - click the Complete Repair button to continue.
10. Returned back to Service Form
Now that the Fault has been completed - we have been returned to the Service Form previously being actioned - allowing the user to continue with filling in the rest of the form.
11. Service with Action now Fault present against Job
If we look at the Maintenance Job - we can see that the Service we have been working on is present - alongside the Fault that was closed out as a part of the Service Form workflow.
This guide has provided a walkthrough on how we can raise and closeout a fault that was raised while the Service Form was being filled out. With the updated workflow - the maintenance team can more efficently action out faults raised during a service without the need of someone scheduling the items from the office. Thanks for Watching.
