1. Click "Options"
To enable Reasons for Delay - start by Clicking Options from the Left Menu.
2. Click "Maintenance"
Navigate to the maintenance section.
3. New Option - Reason for Delay
Within the Options - there is a new checkbox option for Reason for Delay. By Default this option will always be unchecked.
4. Tick Option
Tick the option to enable Reason for Delay.
5. Reason for Delay options predefined but are customisable as required.
When the Reason for Delay opption is enabled - a textbox for entering options is made available. This comes predefined with some values by default but these options can be added to and modified as required.
6. Click "Complete Repair"
We are currently viewing a Service that has nearly been finalised and can see that the KMs at completion are higher than the Service KM Due. Click Complete Repair to continue.
7. Reason for Delay
We have been prompted to provide the Reason for Delay since the Service has been completed when it was overdue.
8. Click on Reason for Delay
Click on Reason for Delay to continue.
9. Select Reason from List
Select a reason for Delay from the list provided.
10. Click "Submit"
Click Submit to finalise the submission of the Repair Item.
11. Repair Item completed - with Reason for Delay visible
Now with the Repair item completed - we can see the Reason for Delay is visible on the Repair Item. We can configure the Reason for Delay column to be visible in the Repairs view for auditing purposes.
This guide has covered the process for enabling the Reason for Delay option as a part of Kynections Asset M&S module - to effectively capture why services have been completed when overdue - assisting with auditing purposes in the system. Thanks for Watching.
